Terms of Service
ANSA — Automated Natural Speech Assistant · David Navel · ABN: 15 863 113 585 · Perth, Western Australia · Last updated 17 July 2026
These terms govern the ANSA AI phone receptionist service (“the Service”). By completing payment through our checkout, you (“the Client”) accept these terms on behalf of your venue.
1. The Service
ANSA answers your venue’s inbound calls 24/7, takes table bookings, sends SMS confirmations, answers venue-related questions, takes messages, and escalates calls to your nominated contact, as configured during onboarding.
2. Plans & fees (AUD, incl. GST)
| Item | Fee |
|---|---|
| Setup & onboarding (one-time, all plans) | $990 |
| Essential — 12-month plan (up to 300 calls/mo) | $299/month |
| Essential — month-to-month (up to 300 calls/mo) | $349/month |
| Growth — 12-month plan (up to 600 calls/mo) | $449/month |
| Growth — month-to-month (up to 600 calls/mo) | $499/month |
| Extra usage beyond included calls | $0.50/minute, invoiced in arrears |
Your first payment covers the setup fee plus the first month. Subscriptions renew monthly in advance via Stripe. The 12-month rate reflects a $50/month saving for a 12-month commitment. Prices may be revised with 30 days’ written notice, effective from your next renewal.
3. Term & cancellation
- Month-to-month plans: cancel anytime; the Service runs to the end of the paid month. No further charges.
- 12-month plans: the reduced monthly rate reflects a 12-month commitment. Early exit incurs an early-exit fee equal to two months of the plan rate, in addition to the current month. After 12 months, the plan renews monthly and may be cancelled anytime.
- We may suspend the Service for non-payment after 14 days’ written notice.
- On cancellation, call forwarding is simply deactivated on your line — your phone number always remains yours and works as before.
4. Referral program
- When a venue you refer goes live, you receive one month of your subscription free, and the referred venue receives 50% off their setup fee ($495 instead of $990).
- The free month is triggered only once the referred venue has paid their setup fee and first month.
- The credit is applied to your next invoice; it is not convertible to cash, and multiple credits roll over to subsequent invoices (one per month).
- You must be an active client at the time the credit is applied.
- A venue can only be referred once — the first referrer named at sign-up counts. Self-referral (same ABN or same establishment) is not eligible.
- There is no limit to the number of venues you may refer.
5. Your responsibilities
- Provide accurate venue information (hours, menu, policies) and update us when it changes — ANSA only knows what she is told.
- Activate call forwarding on your line (we assist with this at setup).
- Nominate a contact for escalated calls during service hours.
- Honour, amend or cancel the bookings ANSA takes — the bookings ledger remains your responsibility.
6. Service levels & limitations
The Service targets 24/7 availability but depends on third-party infrastructure (telephony and AI processing). We are not liable for third-party outages, but will restore service promptly and credit any full day of outage. ANSA is an AI: occasional mishearings can occur; she is designed to take a callback rather than guess. The Service never asks callers for card numbers by voice.
7. Call recording & privacy
All calls are recorded with a disclosure at the start of each call, consistent with the Surveillance Devices Act 1998 (WA). Recordings and transcripts are available to you and retained for 90 days, then deleted. Caller personal information (names, phone numbers, booking details) is processed only to deliver the Service, handled in accordance with the Privacy Act 1988 (Cth), and never sold or used for advertising. You should reference call recording in your own privacy notice if you maintain one. See our Privacy Policy.
8. Liability
To the extent permitted by law — including the Australian Consumer Law, whose consumer guarantees are not excluded — our total liability is capped at the fees you paid in the previous 3 months, and neither party is liable for indirect or consequential loss (including lost revenue from a missed booking).
9. Intellectual property
The ANSA service, prompts and configurations remain our property. Your menu, brand and business information remain yours.
10. General
Governing law: Western Australia. Disputes: good-faith negotiation first, then mediation before any court action. Questions: email contact@ansaia.com.au or call 0473 375 815.
ANSA · AI receptionist for restaurants & venues · David Navel, ABN: 15 863 113 585, Perth WA